A while ago I wrote a post about the problems of an algorithmically lubricated frictionless world – especially when it came to labour markets.
Good to see the FT picking up on this exact issue in this piece:
You can almost hear the howls of frustration from HR departments. Jobseekers have discovered artificial intelligence and they’re not afraid to use it. Employers have become snowed under by people using the new tools to churn out impersonal applications. Some applicants are using AI to bluff their way through online assessments, too. The FT has reported that many large employers have a “zero-tolerance attitude towards the use of AI”.
I’m sure that would be news to job applicants, who have had to put up with the use of AI by large employers for years. Indeed, jobseekers would be well within their rights to say: but you started it.
On the FT here: https://www.ft.com/content/43cd01f9-ab95-4691-bc74-2403c87f5c17
I’ve started thinking about this more and more, and am convinced that we need some serious changes, because these supposedly high-efficiency, low-friction systems are proving hugely unpopular, inefficient and unfair. The machines are becoming super-powerful… but the interface we have to experience with them – the human-computer element – is not, because of who we are as people. So it’s become an irritant for so so many.
Going to be interesting to see how this progresses. My worry is that it’ll mean people resorting even more to ways to game the system, or reverting to old-boy networks to get a foot in the door. This was not how it was meant to be in the Brave New World of frictionless AI.
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